Grievance Redressal

We take every concern seriously. If you have a complaint about our services, content, billing, or personal-data handling — this page explains how to reach us and what to expect.

Grievance Officer

What you can raise with us

• Privacy / data concerns: request access, correction, deletion of your personal data; withdraw consent; nominate someone to act on your behalf
• Service complaints: issues with the assessment, report delivery, account access, or any other feature
• Content concerns: factual errors, problematic content, or intellectual-property concerns
• Billing queries: refund requests (per Refund Policy), duplicate charges, subscription issues
• Abuse / safety: inappropriate behaviour in our community channels

How to submit a grievance

1. Email grievance@quitlosing.in with a clear description of the issue
2. Include: your name, contact details, reference ID (if applicable), and what outcome you're seeking
3. Attach any relevant screenshots or files

We will acknowledge receipt within 48 hours and provide a substantive response within 15 days.

Escalation

If you are not satisfied with our response (or we fail to respond within 15 days), you may escalate:

• Data privacy matters: Data Protection Board of India, via meity.gov.in (link updates when Board portal goes live)
• Consumer-rights matters: National Consumer Helpline at 1800-11-4000 or online at consumerhelpline.gov.in
• Dispute resolution: see arbitration clause in our Terms & Conditions

Confidentiality

All grievances are handled confidentially. We only share details with the specific people needed to resolve your concern.